Refund Policy

1. Eligibility for Refunds

At painosoma350.com, we strive for 100% patient satisfaction. Refunds for orders placed through our shop are considered under the following specific circumstances:

• Non-Delivery: If your express overnight package is confirmed lost in transit by the courier and fails to arrive.
• Damaged Goods: If the blister-sealed Soma tablets arrive physically compromised or damaged upon receipt.
• Incorrect Orders: If the dosage (e.g., Soma 500mg instead of 350mg) or quantity received does not match your confirmed purchase.

2. Non-Refundable Situations

Please note that refunds cannot be issued in the following standard scenarios due to the nature of pharmaceutical distribution and our privacy policies:

• Incorrect Address Provided: If the order is shipped to an address incorrectly entered by the customer during checkout.
• Delays Due to External Factors: Express shipping delays caused by severe weather, global logistics disruptions, or unexpected carrier delays.
• Opened Products: Blister packs that have been opened or partially used are not eligible for return or refund due to safety regulations.

3. Initiating a Refund Request

To report an issue and request a refund, please contact our 24/7 patient support team within 7 days of receiving (or the expected delivery date of) your order. You can reach us via our contact page, by calling/texting/WhatsApp at +1 (571) 622-8755, or emailing americarxstay@gmail.com.

When contacting us, please provide your Order Number, a detailed description of the issue, and photographic evidence if applicable (e.g., for damaged or incorrect items).

4. Refund Processing

Once your claim is verified by our support team, approved refunds will be processed back to your original method of payment within 3–7 business days. You will receive a confirmation update once the transaction is completed.